Hamshack Hotline support agents get asked quite frequently to do things or fix things that are actually the responsibility of the end user and not Hamshack Hotline.

While Hamshack Hotline strives to be as helpful as possible, certain responsibilities may fall on the service provider (HH/us) or the customer (you), depending on the situation. It's important to identify who is best positioned to handle each task to ensure a smooth process.

Below is a list (not all-inclusive) of responsibilities and who they belong to.